Shipping policy
Thank you for shopping with Semeru Living. We are committed to delivering your order quickly, safely, and transparently. Please read our Shipping Policy below to understand how we handle shipping, taxes, and delivery.
Based in Indonesia, we ship both locally and internationally to bring our products directly to your doorstep.
1. Pricing, Taxes, and Import Duties
Shipping Rates:
- Orders under $300: Shipping cost is calculated automatically based on the total weight of your items at checkout.
- Orders $300 and above: FREE SHIPPING! (Special heavy/bulk cargo handling included).
- Global Express Delivery Option: Available for a $99 flat rate, guaranteeing worldwide delivery within 5–8 business days (after processing).
Taxes and Customs Duties:
To ensure a effortless delivery experience for our international clientele, Semeru Living ships all orders on a Delivered Duty Paid (DDP) basis whenever supported by your destination country.
How DDP Works at Checkout
Base Pricing: Product prices listed on our store already include applicable sales tax. However, prices do not include international import duties for your destination country.
Upfront Calculation: All applicable import duties, local taxes, and customs clearance fees for your destination country are automatically calculated and added as a clear line item to your order total at checkout.
Guaranteed Final Price: The complete amount paid at checkout is 100% final. By collecting these fees upfront, we handle the entire customs clearance process on your behalf.
What does DDP mean for you? It means no surprise fees at your doorstep. You will never face unexpected "cash on delivery" charges, courier administrative fees, or customs hold-ups upon arrival—your order travels seamlessly from our artisans directly to your home.
2. Out-of-Reach & Remote Areas
While we strive to offer inclusive shipping worldwide, some geographic locations are outside our standard carrier network (out-of-reach or remote areas from our Indonesian base).
Automatic Calculation: If your shipping address is detected as an "out-of-reach" or remote destination, our system will automatically calculate and add a shipping surcharge at checkout.
This fee is strictly to cover the additional carrier costs required to deliver to your specific location. You will see this fee clearly displayed before you finalize your payment.
3. Processing & Shipping Times
Order Processing (Handling Time): Due to the artisanal hand-carved nature of these products, please allow 10 to 14 business days for processing and production before your order is handed over to the carrier.
Estimated Transit Times (After Dispatch):
- Domestic (Indonesia): 2 to 5 business days. Total estimated delivery from order placement: 12 to 17 business days).
- International (Standard Zones): 10 to 14 business days. (Total estimated delivery from order placement: 20 to 28 business days).
- Express (Global Express Delivery): 5 to 8 business days. (Total estimated delivery from order placement: 15 to 22 business days).
- International (Out-of-Reach Zones): 10 to 21 business days depending on local postal services and customs.
Please note: Potential delays due to customs processing or carrier volume are out of our control, but we will do our best to assist you if any issues arise.
4. Shipment Tracking
As soon as your order has been packaged and shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor your package’s journey in real-time. Please allow up to 24–48 hours for the tracking information to update on the carrier's portal.
5. Address Accuracy
Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to our warehouse in Indonesia due to an incorrect address, the customer will be responsible for the reshipping fees.
6. Contact Us
If you have any questions regarding your delivery, are unsure if your location is considered "out-of-reach," or need assistance with your tracking, please contact our support team:
Email: info@semeruliving.net
WhatsApp / Phone: +62 851-9652-2287